In a world that never switches off, customers use social media to engage with brands and they expect an immediate feedback. That’s why companies need to choose an help desk software to put some order into the chaos of modern customer care.
Deskero is a cloud-based help desk software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database.
Deskero is a cloud-based help desk software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database.
Thanks to Deskero's multi-channel help desk system, you can get help requests (which we call "tickets") from a lot of different sources and keep everything organized on a single platform.
Processing tickets is easy: with the unique One Click Reply you can send out your answer in seconds.
This help desk software interacts with your social channels natively, with no need of any complex configuration. It lets you answer to every kind of message quickly, so you won’t never lose a mention again.
And you can gather feedback and comments directly from your web site through a plug&use widget.
The social search features let you monitor everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.
Deskero is totally customizable. You can make your clients feel at home personalizing logo and branded color palette. This software can easily adapt to your business and become exactly what you need.
Job can be easier and faster by personalizing your own database, for both tickets and clients and inserting any kind of field you might need in your records.
In order to keep track of what your agents are doing, and how they are doing it, Deskero provides 20 pre-made reports to give you an accurate vision of how well your customer care is performing.
You can analyze your ratings and simplify your staff planning and needs, while keeping an eye on your customer satisfaction rate.
This help desk software is on the cloud, but your data are safe and you can import and export information whenever you want.
Deskero is available in 4 subscription plans, starting from a free one, conceived to let you discover all the basic features for free, with no limitation.
Processing tickets is easy: with the unique One Click Reply you can send out your answer in seconds.
This help desk software interacts with your social channels natively, with no need of any complex configuration. It lets you answer to every kind of message quickly, so you won’t never lose a mention again.
And you can gather feedback and comments directly from your web site through a plug&use widget.
The social search features let you monitor everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.
Deskero is totally customizable. You can make your clients feel at home personalizing logo and branded color palette. This software can easily adapt to your business and become exactly what you need.
Job can be easier and faster by personalizing your own database, for both tickets and clients and inserting any kind of field you might need in your records.
In order to keep track of what your agents are doing, and how they are doing it, Deskero provides 20 pre-made reports to give you an accurate vision of how well your customer care is performing.
You can analyze your ratings and simplify your staff planning and needs, while keeping an eye on your customer satisfaction rate.
This help desk software is on the cloud, but your data are safe and you can import and export information whenever you want.
Deskero is available in 4 subscription plans, starting from a free one, conceived to let you discover all the basic features for free, with no limitation.
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